Refund policy
Return and Refund Policy – vizotrend
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags attached
- In its original packaging
- Accompanied by the receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: admin@vizotrend.com
Please note: returns must be sent to the return address we provide after your request is approved. Items sent back without prior authorization will not be accepted.
Once your return is approved, we will provide:
- A return shipping label (if applicable)
- Instructions on how and where to send your package
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to get the item you want is to return your current item (if accepted) and place a separate order for the new product.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible:
- Items must be unused
- In original packaging
- With proof of purchase
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.
Please note:
- Banks or credit card companies may take additional time to process refunds
- If more than 15 business days have passed since approval, please contact us
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: admin@vizotrend.com